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“Unethical Customer Service Behaviour”
Written on: 02/07/2012 by sramsay100
They have an interesting take on what they call Customer Services.
If you have feedback for Fasthosts then be prepared for an opinionated argument. Instead of taking on board the customer's experience and issues and using this as valuable feedback to improve the customer experience, they have been instructed to argue their individual opinion.
I never asked for the representative's opinion, instead I got an earful about how I was wrong and he was right. Pretty offensive and personal really.
This tactic clearly doesn't improve Customer Services which they claim they find important and in fact benefits no one whatsoever.
Think wisely before entering into a contract with this company.
