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★★☆☆☆

“out of date, out of date, out of date”

Written on: 01/07/2012

i have had some good experiences at cafe Nero but i have had such bad experiences lately that i will never return if i can help it.

stale and dry tasting chocolate muffin.
over priced coffee. (compare the price to Costa for example.)
stale pain a raisin.
plain out of date (by two days!!)apple cinnamon muffin.
When i complained i was greeted by rudeness.

yes, there have been good times at Nero. The soup and bread is good. The seats are comfortable. The service has been friendly at times. I like that their coffee coolers are not made with syrup.

But it is too unpredictable. The only advantage of chains are that they are often cheaper and the service and products predictable.

Cafe Nero is quite expensive and i never know if it will be good or bad. Lately it has just been bad.

I will avoid this chain. trying to feed your customers out of date food is not right.