written by on 14/08/2010
7 (SEVEN) months to get a $12,000 3-piece sofa. It arrived today & a section of the corner piece was crushed. This is after waiting over 3 months for Ekornes to replace the original corner piece which was the wrong color. We rejected the shipment & have protested payments made via AMEX. The flimsy cardboard packaging would not have protected a shipment of plastic furniture across town.
BEYOND PATHETIC IN EVERY ASPECT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!