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“Charged me for an extra month and would not refund”

Written on: 27/06/2012

My contract finished and they continued to charge me for their phone insurance plan, despite being told it would terminate when my contract ended.

When I called to ask why this had happened I was unable to get through and therefore terminated the direct debit myself with my bank. I was then hassled by text message with requests to call them - which I eventually did.

When I asked for a refund over the phone they told me that because I had not called them they would not do this and would take the amount as an admin charge! I explained that this was ridiculous and I was calling them now, but they would not listen - I was not even able to speak to a manager.

Ridiculous, shoddy service and I would definitely never use again! If I was you I would search for an alternative provider.