Written on: 23/06/2012 by Hatehaving2complain
I have been with Vodafone for over 5 years and have added two additional lines to my contrt and they say I am a priority customer. However, I am yet to ring them and get my queries dealt with first time. The most recent problem started when I added a third phone to my contract but wanted it to be billed to a different bank account. It took 3 phone calls to actually order the phone (I should have known at this point), it is 3 months since the contract started for the new phone and I'm still having trouble getting the billing side of things to work properly. I've had all the money taken from one account, then two from the second account and one from the first when it should be the other way around and now they have decided to correct their mistake (even though last month the adviser said I would have to do this myself in person with the other account holder) so they have credited my account and billed the other account (my friend) even though we had sorted this already.. I rang to speak to a customer advisor and asked to speak to a supervisor as im sick of the problems but apparently my queiry did not warrant speaking to one so he refused to pass on my call. I tried to ring back to speak to someone but obviously my call goes to the same call centre so the staff just left me on hold for over 20mins each on two separate occasions. I have finally asked for a manager to ring me but now have to wait 48hours for their reply (I'm not keeping my fingers crossed). Two of my contracts end in October so I wil be moving providers but the new one is tied in because out of the 30days cancellation. Does anyone know what my rights are to cancel this due to me still having difficulties getting the payments sorted?
Vodafone really need to invest in customer service training because it's rare I hear a good word spoken about it. Just because they are a large provider does not mean they can treat their customers the way they want. At the end of the day it's us that pay their wages.