Written on: 23/06/2012
for anyone else please go straight to ombudsman-services.org
Fasthosts must abide by their decision.
Subject: Re: Closure Request Raised [Incident: 120616-000016]
Thank you for your reply.
This is **still** unfair terms of service, as the domain name does not exist nor do I want it, and I do not require ANY "hosting" for this domain or any other.
All my other emails have detailed this, and this is why I am no longer your customer. (I am advising all the people I said to use Fasthosts to move)
As previously detailed ... this domain was registered elsewhere (now, no longer) and hosted elsewhere. Which I can also prove to the Ombudsman (see below)
If you had car insurance and you got a renewal, and you did not pay. You do not need to contact them, you would not be covered, and you don't owe them any money!
If you had a magazine subscription and you did not pay to renew the subscription. You do not need to contact them. You won't get the magazine, and you won't owe them any money.
If you had a domain name registered and did not pay for the renewal. You do not need to contact them. You would not have that domain anymore, and you would not owe any money.
If you had a newspaper subscription and the newspaper went out of business, the newsagent would not insist on a renewal.
If you have hosting with anyone else and you don't renew. You don't get the service any longer, and you don't owe any money. (Execpt Fasthosts)
I have left the UK, and do not expect any of my subscriptions (which require renewal) to rack up debts for products and services I am not receiving, nor do I want, nor would I expect to be tricked into opt-out services.
As fasthosts have signed up to this service below, I suspect the Ombudman will be in contact soon.
You have wasted so much of your own time, and my time, for a tiny amount of money (48 pounds). Which will more than likely cost Fasthosts more in the long run.
If a customer feels so passionate about a point of fairness, it would have been far better to provide them with excellent customer service, and keep them as a customer. If your management can't see this and are so blinded by Fasthosts "terms of service", which incidently has had no impact on Fasthosts commercially, other than to argue with a customer.
I welcome the Ombudsman's comments.
I suggest that you inform CCI legal.
Ombudsman Services Communications
Dear Mr xxxx xxxx
Thank you for telling us about your complaint.
The reference number for this contact is: xxxx
We will be in touch within 10 working days to confirm whether your complaint is one that we can handle. At this time we may ask you to provide some more information to support your complaint. This might include:
a copy of a disputed bill
letters or emails you have sent to the company
letters or emails to you from the company
more information about the problem.
It is important that you let us have this additional information as soon as possible. If you have already sent some documents to us you will not have to send these again.
Putting things right
When we have all the information about your complaint, we will decide how best to handle it. If we propose a remedy that you're happy with, the company will be required to put this in place and we will make sure that this happens.
As part of our ongoing effort to improve our service a research company may contact you and ask you to participate in service quality survey.
I don't want to be contacted about the research, who should I tell about it?
When you have received our response it will include a six digit reference number (it is different to the WEB reference number). To opt out please send us an email with your reference number, name and postcode to email@example.com adding opt out to the subject line.
The Ombudsman Service Limited. Registered office: Wilderspool Park, Warrington, WA4 6HL. Registered in England & Wales. No. 4351294
Telephone: 0330 440 1614 or 01925 430049
Text Phone: 0330 440 1600 or 01925 430 886
We are pleased to take calls from those using RNID Typetalk Relay and TextDirect Services
Closure Request Raised
Response Via Email (James Purveur - Customer Care) 22/06/2012 02.00 PM
I have discussed this case with my manager. I'm afraid i cannot help you any further unless you are prepared to read the relevant information i have sent you. The best i can offer is to waive the additional fee's as previously advised. There is no basis to cancel the outstanding payment as no closure request was received, the overdue invoice is valid. I can confirm you have been treated fairly inline with our terms of service. I have included the number for CCI legal below.
CCI Legal- 0845 6443738
Fasthosts Internet Ltd