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★☆☆☆☆

“Avoid Streamline and Worldpay ”

Written on: 23/06/2012

i was trading with streamline for about 5 months

then i got 3 orders for some server equipment so i shipped out & i got tracking numbers
few weeks later the chargeback came 1400 pounds
i shipped to a alternative address than the billing address - i later found out that i was not covered to do so i payed the charge back and took it down as losses
i continued business untill one day i went to my bank to find that over 2500pounds was taken from my account
i called my bank they said streamline had taken the money so i called streamline on the friday and they could not tell me what happened they said they would call me back
i left it untill monday morning i was told the same thing we dont know we will investigate into the problem.
i waited and waited tuesday came and went so i contacted them on the wednesday same thing we are still investigating where the money has gone
they said they would call back they did not , so on thursday i was getting very very annoyed i called them and finally they put me through to there fraud risk team
who finally told me that because a card i ran was stolen they were holiding my money untill i verify a few things
i said no probs anything i just wanted my money to pay my rent and 2 peoples wages
they asked me to send them a email explaining what we do
who we shipped the items to
and emails from me and the customer and the tracking numbers
i had no problem doing so and sent all the relevant information
i was thinking they were there to help me .
then they came back to me and asked why do we take a lot of american transactions we said because thats where our customers are
then they asked will i send proof that we advertise i said yes no problem i sent screen shots of adwords and microsoft advertising campaigns
firday came i waited all day to find out when they were going to release my money
i called them at 2pm and asked what was happening they said they were talking to there manager about the case
i waited and called back around 4.30pm to find out that they were not going to give me the money back for 120 days and were closing my account
so i said i need to refund the customers and i dont have any money in my account because you have it
and i was going to refund anyway
they told me this is refund fraud and i will have to tell the customers to make a charge back

AVOID AVOID AVOID AVOID