Written on: 22/06/2012 by Pursglove (1 review written)
Terrible customer service if you have the books delivered to a store. They don't tell you whether they have arrived or not and when you call the customer services they tell you that you must call the store to find out if they are there. You can't get through to the store by phone so you call in. When you call in they know nothing about it and say that Tesco online will email you when the goods are in which they deny. Customer services then tell you that the store should phone you when the goods are in the which they deny. You are shunted from pillar to post and no-one wants to help you. I travelled from one town to another 3 times to see if my photos were at the store, two of the times because customer services told me the books should be there. It was like being in a Kafka novel with no rhyme nor reason but less enjoyable. Use the service at your peril.