Written on: 22/06/2012
I ordered new deluxe pads and netting for our trampoline a year ago thinking that they would last us at least as long as the previous ones did. However, the fixings pulled off the netting almost immediately and the pads are now totally UV damaged and ripped. The pads don't stay attached to the outside of the trampoline, so the kids regularly fall through the gaps.
I put in a complaint via the website and heard nothing back after 2 weeks except an auto reply. After phoning the complaint through, I was asked to email the details to a staff member for investigation, but I have not evenn had an acknowledgement of the complaint after a couple of days.
I hope that we will have a satisfactory outcome in the end, but it's not looking good so far.