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★★★★★
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“PEACE OF MIND”

written by on 21/06/2012

WE ALMOST BOOKED ANOTHER HOTEL FROM A DIFFERENT WEBSITE UNTIL READING REVIEWS ABOUT CLIENTS WHO WERE TOLD ON ARRIVAL AT HOTEL THAT THEY HAD NO RECORD OF THE BOOKING WHICH HAD BEEN BOOKED AND CONFIRMED BY THE WEBSITE ( not directly with Hotel). THIS WOULD BE A BAD START TO A WELL DESERVED BREAK.
A COUPLE OF HOURS AFTER COMPLETING MY ONLINE BOOKING WITH YOURSELVES AND RECEIVING CONFIRMATION NUMBER ETC. I RECEIVED A FURTHER REASSURING EMAIL FROM YOUR COMPANY FROM AN INDIVIDUAL WHO QUOTED THEIR NAME, TELLING ME THAT HE HAD JUST SPOKEN DIRECTLY TO THE RECEPTIONIST AT THE HOTEL AND WAS CONFIRMING THAT BOOKING WAS ROCK SOLID CONFIRMED. APOLOGIES I CANNOT RECALL THEIR NAMES. WE BOOKED THE DAY BEFORE TRAVELLING AND THIS MEANT A LOT TO OUR ' PEACE OF MIND''
HOWEVER I DID SEE ANOTHER PROVIDER OFFERING THE SAME HOTEL FOR €55 EURO LESS THAN YOURSELVES AFTER I HAD COMPLETED MY BOOKING. I WAS SOMEWHAT ANNOYED WHEN I SAW THIS. THE PRICE WAS FOR EXACT SAME ROOM ON EXACT SAME DATES WITH AVAILABILITY. THAT IS THE ONLY REASON I WOULD CONSIDER NOT USING YOUR SITE AGAIN.
4 OUT OF 5 MARKS ON THE REST OF THE EXPERIENCE. UNLESS YOU WOULD LIKE TO REFUND THE BALANCE FOR 5/5.

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