Written on: 19/06/2012 by bedlessconsumer
it would be easier to just show you my letter of complaint. fact is they have ruined my wedding. i have nowhere to sleep on when i go into my new home with my wife. not only that the bed was still advertised on their site for 2weeks after they told me its not available until july. pathetic in every single way
On the 30th April 2012 I made my original order of the Miami Ottoman TV Bed via your website (www.bedcentreuk.co.uk). I received an email to say that the payment had gone through and received an order number (33058). A week later I decide to chase up the order of my own accord. Only to be told by the advisor that the payment had failed. I found this completely unsatisfactory and very disappointing that if the payment had failed, then why was I not contacted the day or two after to ask me if I still wanted to proceed with the order. The company had me waiting around assuming that everything was fine with the order when it clearly wasn’t.
I decided to make yet another order the very next day. Again two weeks later I decide to call up and again chase the order this time to be told that 1. The bed is no longer made and discontinued and 2. There was nothing that could be done in order to rectify this problem. The same mistake again was made that no one had the decency to call me and let me know there was a problem. I had sent and have still got the emails that ask your company to keep in touch with me regarding the order but this wasn’t done yet again.
Week commencing the 28th of May, I have been let down by various promises. One example is as simple as calling me back within a specific time frame. Even then I was let down on more than one occasion. I am now in a situation where I am almost £800 out of pocket. I have no bed and not only that I move into a new home with my new wife with nothing to sleep on. This is has caused me a lot of stress and grief. If you have planned a wedding then only then you can appreciate that this is not an easy thing to do. I assumed with other big purchases I have made that giving over two months for a bed to arrive would be ample time.
To resolve the problem I would appreciate your assistance in providing me with a replacement before the 29th June 2012 until my actual bed arrives. I would appreciate a substantial discount on my bed even though you have said the replacement bed costs more than my original order. I have no documentation or any promises from your company to state that this is in fact true.
I look forward to hearing from you and to a resolution of this problem. I will wait for 10 working days for a response before unfortunately having to go down the road of seeking help from The Trading Standards.