Written on: 19/06/2012
I wanted to use my debit card ( with my name on) to buy a P&O ticket.
It's a joint current account with my husband.
the Visa Nationwide security system ( vbv) didnt recognise my date of birth.
I tried twice & eventually phoned a person who didnt speak clearly who gave me a paying tel number which was no use.
From my monthly statements I found another number, the person told me to go to my local branch with my passport, I did, the manager checked & said they had entered my husband's date of birth, she couldnt rectify it.
I went back home & complained again on the phone, I was told I would get a tel call the following day & I didnt.
This is a waste of time & I still cant buy the P&O ticket.
Why should I use my credit card to make a purchase & pay a fee.
I want to open a current account in another bank.