Written on: 17/06/2012 by Nelliebean (1 review written)
We used this company but ended up with a car from Goldcar. Total rip off and spent over an hour in a queue. Why was there such a queue at Marbella airport? Were they not expecting us??? Very poor service. They then proceeded to tell us our credit card would not work for the deposit, this was not true as I checked with credit card company so we had to buy their insurance which we did not want but were almost forced as we had to get away, and guess what, credit card worked! We had to have £100.00 of petrol and hand back empty so almost impossible we had over half a tank left no refund. We needed a child car seat. We had booked the car seat but guess what we had to look for it ourselves in a cupboard full of junk and it was sub standard surely there should be a standard here for our babies and toddlers. the car seat should have been ready in the car for us it was booked months ago. Rip off Rip off.
It should have been easy and straightforward, booked in UK hand over paperwork, get keys - WHAT IS SO DIFFICULT? Its usually very easy not this time. Use DOYOUSPAIN AND GOLDCAR IN MARBELLA AT YOUR PERIL YOU HAVE BEEN WARNED.Use a reputable company it will be cheaper in the long run.