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“make a claim & prepare to make 30+ calls to resolve -...”

written by sarah.glasspool on 16/06/2012

They may appear to be a good deal but make a claim and be left to resolve it yourself. I have car insurance with Insure who are a subsidiary of Hastings Direct. We made and recieved in excess of 28 calls and had to deal with 5 different companies. Insure don't do anything but pass the buck. They never explained the process, who we needed to speak to or what would happen. They make out that they will get you back on the road but they don't seem interested in arranging a hire car or even getting your car repaired. Nobody knows what they are doing and at 1 point we went from the claims department to customer service to the underwriters and back to customer services, none of which said they were the right department to help, nor could they find the details of our claim! In the end we managed to find out what we could do to get the repairs started and the answer was to pay the excess. We are now in the process of claiming this back. I've complained and guess what, they have ignored me and passed the buck again. It's not worth saving a few quid. PLEASE GO ELSEWHERE!