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“Don't ever question them!”

Written on: 14/06/2012 by onlyasking (1 review written)

Been with Sheila's Wheels for about 3 years now. Fortunately have never had to make a claim, cancel policy or change details and, from reading reviews, I hope I never have to!
Renewed my policy recently and was surprised to be asked to confirm my marital status. I don't remember ever having given them this informtiion so I asked why they needed to know. Was made to feel like I was unreasonable for questioning them! Wasn't given an answer but was told that marital status does not affect the premium. SO WHY ASK FOR IT THEN? Pursued this on principle and was eventually passed to the 'manager' who basically said I could state unknown if 'it bothered me so much'! and that they asked it 'because they could!' SO AGAIN, WHY DO THEY ASK?
I suspect that they do use marital status as a factor in assessing risk and that married people are deemed less of a risk and probably pay lower premiums!!!??? (Irrational, I know). Sheila's Wheels should at least be honest about this discrminatory practice or remove the question if it has no purpose. I asked if my query could be passed to someone who can make this decision but I doubt very much that this will happen. Had already committed to another 12 months with them, but not keen to renew after that. They are cheap, that's all I can say!