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“Total waste of time - DO NOT USE THIS COMPANY”

written by Woody1311 on 14/06/2012

This has happened twice to me - first time I thought I was unlucky but the same happened with my second order some months later. Placed an order online well before the deadline for same day despatch, really needed the item next day so pleased to see there was a stock indicator and the item I required was in stock. The next day I received an email to say the item was out of stock, they wouldn't back order so my order was cancelled.... Great so the day a was expecting the item a very unhelpful email to say I wouldn't receive it! On top of that I didn't receive a refund for the item and had to chase 3 times to get a refund!! Very very unhelpful staff as well!! Today this happened again, I placed the order and even phoned to check the item was in stock as had such a bad experience last time. I was told YES it's definitely in stock and I will receive tomorrow - great I thought all well. At 4pm I received the same email as last time - item not in stock! I called the company and they were not interested at all in finding a solution. Now too late to order elsewhere for delivery tomorrow - complete waste of time. DO NOT USE THIS JOKE OF A COMPANY. Thank you very much for wasting my time - I will be spreading th word that you a totally rubbish and recommending people do not use you.