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★★★★★

“Very good experience, to recommend”

Written on: 11/06/2012 by Tommy_H (1 review written)

I live in Switzerland and recently bought a set of Jaques Staunton chessmen from them. These chess pieces I could not find in Switzerland. I am most happy with the buying experience. Not only are the Jaques chessmen wonderful pieces of craft, but the order process and delivery went very smooth. International shipment was done via TNT and in a matter of only a few days, the parcel arrived. They followed up on how satisfied I was with my purchase and offered to make good if anything was not totally satisfactory.
To note: Switzerland not being part of the EU they automatically deducted the British VAT from the invoiced amount, a highly welcome convenience.
Unfortunately I don't have a chance to buy this kind of item more often, but would definitely buy at mastersgames again and recommend it to anybody.
In my opinion the website, while working quite well, could use a brush-up to improve aesthetics and presentation, and to a minor degree navigation.