Written on: 11/06/2012 by ericgen (3 reviews written)
Rented a "Dodge Charger or similar" (because i had one before, from Herz, and liked it) from Dollar New York-JFK via Auto Europe. The Auto-Europe conditions mentioned that a full tank of gas had to be paid up front. I do not like that and enquired whether it would also be possible to return the car with a full tank of gas. TWO Dollar employees mailed me that was not a problem. OK, arrive in time at their office after 11 hours of travelling. First had to wait for 30 minutes because the only available agent had a problem with a customer. OK, it's my turn; there was NO Dodge Charger available "at the moment". That seems very strange because if you book a car two weeks ahead you'd expect it to be sitting there until you arrive! So, they gave me a Chevy Impala, which i happen to not like ! However, I found out that Dollar JFK DOES NOT HAVE DODGE CHARGERS AT ALL!! This means that i was lured in with the Charger, which they do not even have, but that i could have rented a Chevy Impala for much less from other rental companies !! Scam #1.
NEXT i was charged a full tank of gas against their usual ripoff rate! I said i want to bring the car back full as was told me by Dollar i could ! THAT was not possible !! As you don't want to risk of running the car dry, there will sometimes be a substantial quantity of gas left in the tank upon return, for which there is no refund : SCAM #2 !!
Worst of all was the fact that the Dollar staff and even the manager thought my stress because of all this was rather amusing!! Thank you very much, after 11 hours of travelling with still a 2 hour drive ahead! EVEN WORSE was the reply to my extensive complaint with the "customer service" : an insulting standard letter in which was stated that they "try so hard to give the best service" and that they hoped to welcome, such a "valued customer" like me, again in the future !! Well, i need the Dollar intepretation of "service" like i need a shot in the face !! PLEASE do NOT give them a chance to rip you off and humiliate you : think twice !!!