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★☆☆☆☆

“My mother waited in a very small queue of about 6...”

Written on: 07/05/2010

My mother waited in a very small queue of about 6 people for over 15 minutes. The tables were dirty and left dirty and full of crockery for the whole hour that we were in the cafe. I emailed marks and spencer and they say they are "very sorry". Not good enough! You expect better service and hygiene from marks and spencer.