Written on: 08/06/2012
They are the worst people I have dealt with. They made the trip hell for my elderly parents who were travelling alone to India. The agent who booked my parents for this trip booked for them separate Internation and Domestic sectors. So when my parents took the connecting flight within India they had to pay Rs.6000/kg as domestic extra baggage fees ( which came out to almost $500 each way) .As some of you may know that travelling international you are allowed 2 bags 50lbs (23kg) each but in domestic they would allow my parents to carry only 1 bag 44lbs It is the most ridiculous thing I have heard. My parents are american citizens and for them to be able to carry international baggage till India and then pay for the rest was stupid on the part of the airlines. they lost almost $1000 over this fuss.
And they had the nerve to blame my parents for this mistake that we did not consider that.
and they have the worst customer service I can imagine everyone puts you on hold for almost 30 minutes minimum.
I DO NOT RECOMMEND THEM TO ANYONE. IF I HAD ANYTHING LESS THAN A STAR I WOULD RATE THAT