Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

1562658

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Fails to listen to complaints”

Written on: 01/06/2012

To be fair, Costa does make a reasonable coffee on the odd occasion, but that is not often, and the bad coffees are bad enough that I would go elsewhere if there was a choice.

My biggest gripe with Costa, and the reason I have given them only one star, is that I have made numerous complaints, two via their corporate website. On both occasions, I was given points on my card, and promised that the area manager would take it up with the store. Nothing has improved. Flat Whites & Lattes vary between (often) so weak you'd swear they forgot the coffee, and strong, but poorly steamed milk, which is either boiled so it separates, or foamed like a cappuccino when I ordered a Flat White (and the whole point of a Flat White is that the milk is correctly steamed and not just wads of foam!).

If I had a choice, I would vote with my feet. I live near some really good coffee houses (Sacred being one), and they make consistently good coffee. Unfortunately, I work near a Costa, and that's it. If there was an independent coffee house nearby that was consistently average to good, I would never set foot in Coast again.