Written on: 30/05/2012 by vmistery (1 review written)
Until I read around this place I thought perhaps my case was unique, that all companies have the odd bad eggs and pitfalls. Evidently I am not alone and therefore thought I would share my experience.
I was very happpy with A&L then they got taken over by Santander, I was not initially worried and went on with my normal banking routine. Then when I decided to move to the Co-op because of an experience my friend had with them refusing to refund fradulent charges and their daft online security system and the problems began. So I wrote to them requesting the closure and where to send the huge remaining balance of about £2 (to my home address or other account). About 6 months pass and suddenly I am recieving threatening phone calls from their debt collection department to my home number and mobile who refuse to answer any questions unless I pay them £100. Well no I don't think so, I managed to contact their normal customer services who then said they could not investigate whilst there was a debt outstanding. All the time this communication was going on I am recieving about 15 calls a day from their debt team. I am still stuck in a war of letters and am losing my rag with their incompetant and rude staff combined with their rediculous position of not reviewing charges while the account is in 'debt'. As the problem is theirs they should man up and take the incredibly tiny hit, its not like any transactions have taken place on the account (only their charges).
Do yourself a favour and avoid them. As we can all see in the news they are slowly drifting into the abyss because they can't manage their own money anyway . The mental stress, embarrasment and time wasting of this has gone on too long. Avoid at all costs please, lets show these companies we will not be bullied.