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“OMG”

written by Tyers on 30/05/2012

I found a lump, rather large one on my dog on Sunday. Very concerned we took him to the vets on monday. Due to the sudden appearance and the size and because it could not be determined exactly what this was, they recommended immediate removal. This has amounted to a £554.00 bill which Churchill, after informing them of this, about 25 seconds later stated that we aren't covered and it is for emergency accident cover only. the policy does state that this policy covers us for up to £500.00 for sudden illness and the vet confirmed that due to the location of the lump and the now knowing what it was, my dog would be suffering. i rang another agent who also said, i could increase the cover, thank you i really feel i want to do that, but wouldnt be able to claim for this incident. i am so upset at this and consider that it is another get out clause for them and would never insure through them again. RIP OFF MERCHANTS.

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