written by JoyceAvril on 29/05/2012
My golfing partner injured her leg in Turkey, excellent attention from hotel and hospital but we were told they do not deal with Axa due to previous problems with settlement. After numberous phone calls with promises of a call back and other untruths it was not until we rang Marks and Spencers to raise the credit limit on the ladies card to pay and have her discharged from hospital that they took over - the discharge papers arrived within 1 hour, after waiting from 8.30 and by this time was almost 4pm. This is the second time this lady has called upon them in distress and found that it only got worse not better when they were involved.