Written on: 25/05/2012
FARO - many times i have used economy car hire for Faro. this is the third time of using Rent Auto.
Whilst the company, the reps and the procedures are excellent, this is the third time i have been 'upgraded'
This seems to mean (to Rent Auto) that you get a bigger car - usually the old nail that they cant get rid of to someone else or the last car on the lot! My last three 'upgrades' consisted of a VW Polo with the nearside virtually missing - so much accident damage it was untrue (and it was very dirty inside), a Peugeot 206 (yes 206 not 207 the current model) with a gearbox a weightlifter would have struggled with, and this time very old (100000km) old model Ford Fiesta which again was dirty inside and had virtually no fuel and again a rubbish gearbox (my partner couldn't get it in reverse!) (rep did apologise in advance for that). Rent Auto are a nice company to deal with but if they offer you an upgrade be careful. Part of the problem seems to be a lack of vehicles, for instance when we picked up our last one (and we were first to the rep off the plane!)it was the only car in the lot so refusal could have created problems. I will not be using Rent Auto again
Economy Car hire are a great company to deal with, this supplier is just letting the side down a bit - they need monitoring.