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“POOR SERVICE”

Written on: 19/05/2012

ORDERED TANK FROM ROCKET AQUATICS OVER £300, SITE ADVERTISIES FREE DELIVERY AND MAYBE CHARGE FOR HEAVY ITEMS TO SCOTLAND. ORDERED TANK FOR DELIVERY TO SCOTLAND, ORDER CONFIRMATION RECEIVED STATING 2 DAY FREE DELIVERY WITH CITY LINK. E-MAIL RECEIVED NEXT DAY TO SAY ACTUALLY £30 DELIVERY CHARGE. FEEL THIS SHOULD BE MADE CLEAR BEFORE YOU PLACE ORDER SO YOU KNOW EXACTLY WHAT YOU ARE GETTING AND TOTAL COST AND ALSO NO CONFIRMATION E-MAIL SHOULD BE SENT TO YOU STATING FREE DELIVERY WHEN ROCKET WILL NOT HONOUR THIS. CONTACTED ROCKET AND RECEIVED POOR RESPONSES FROM TONY WHO REPLIED WITH AN ORDER UPDATE OF CANCELLED. SHOULD THIS INFORMATION BEEN MADE CLEAR I WOULD HAVE BEEN AWARE OF THE TOTAL COST INVOLVED AND SAVED MYSELF TIME WAITING ON EMAIL RESPONSE AND MY MONEY TO BE REFUNDED AND ORDERED ELSE WHERE. ADVISED TONY I WOULD REVIEW THIS ONLINE TO AVOID OTHER PEOPLE WASTING THEIR TIME, HE REPLIED WITH BE CAREFUL WHAT YOU SAY AS THIS IS STATED ON EVERY WEB PAGE, HOWEVER I STILL FEEL ROCKET SHOULD NOT ACCEPT YOUR ORDER AND WASTE YOUR TIME WITHOUT MAKING THIS CLEAR BEFORE YOU CONFIRM YOUR ORDER. THIS SITUATION IS FRUSTRATING AS THE TANK IS FOR MY SON WHO SAVED UP OVER £300 TO MAKE THIS PURCHASE WITH FREE DELIVERY CONFIRMATION RECEIVED TO THEN HAVE THIS REVOKED.