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“Great Customer Service.. Poor Product, So Disappointed!! ”

written by on 18/05/2012

I have copied and pasted this review on a couple of forums because I think people should know how disappointing this product is. My £300 could have gone towards a much better quality pram.

I purchased the Matrix Elite Travel System after a long time of deliberating a few other options. I chose this pram because it was exactly what I was looking for. A travel system, everything in, light weight and at a great price. I really now wish that I had purchased something else.

When I bought the pram it was delivered within a couple of days. Left it at my grandparents all boxed up. then a week before baby was due we put it together. We used it a handful of times and one of the legs broke. A screw had snapped. I contacted Little Devils Direct and emailed them photos. They arranged pick up, fixed it and delivered it back to me at no cost. The only problem being because I live on the Channel Islands I was without a pram for 4 weeks!! Their customer service was brilliant, really apologetic and kept in contact the whole way through. Their customer service is the only thing I give them credit for.

Since getting the pram back I have had nothing but problems with it, I really do regret buying it.

1 - You have to take the front wheels off to collapse the pram. Not Ideal
2 - The locks to lock the front wheels or to have them swivel... lock. So you have to constantly stop to unlock them!
3 - The shopping basket underneath the pram scrapes the floor when you have shopping in it. So you have to carry it.
4 - Its unbalanced. When I've had shopping in the basket (before it started scraping) and the change bag over the handles, you have to be careful that it doesn't tip too far back because it will go.

I haven't started using the buggy part of the pram yet because that can only be used from 6 months. I'm sure I will find something wrong with this too!!

I would not recommend this product to anyone else. I also wouldn't even sell this onto someone else!.. I couldn't.