Written on: 17/05/2012 by neveragian (1 review written)
I thought purchasing a pair of sunglasses online would be easy.....Well not with these people. after much drama I just gave up!
Approx an hour after I placed an order I was sent an email saying I had failed their online payment security check by giving an incorrect billing address and was required now to send to them my credit card account statement to prove who I was. I double checked all my details an ALL WE CORRECT.
Thinking this was very strange a day later I contacted my bank to find out why they had declined my payment for my simple online purchase? My bank (a major internatonal institution) said they approved the payment as soon as the merchant had requested payment and could confirm this with thier own security processing code and time payment was authorised however the payment was to not to Your Designer Sunglasses but a company called Connolly Vision.
I then confirmed with Your Designer Sunglasses that a company called Connolly Vision had infact been paid by my bank for my order. They acknoledged that this was infact them. Ok I thought problem solved....Well no so fast..... Your Designer Sunglasses or Connolly vsion who ever they are still wanted me to send them my Credit Card account statement.....So now I have a company with two different names asking for not only my credit card details but actual account statements to go with it....I then contacted my bank again....
They told me it is not acceptable behavour from anyone or any company especially as they could have contacted their bank to confirm they had recieved payment. There was no reason to ask for my Bank Statements. Infact they told me
IF ASKED EVER AGAIN FOR ANYTHING LIKE THAT TO CONTACT THE BANKS FRAUD DEPARTMENT AND GET THEM TO DEAL WITH WHO EVER IS ASKING FOR IT.
I then just cancelled my order.
DO NOT USE THIS COMPANY TAKE YOUR MONEY ELSEWHERE....there are many other companies happy to do business with you. Infact only a few hours later I found a great place that sold exactly what I was after and even at a better price! It was the simplest of processes.....place order, payment authorised, order dispatched. God only knows what Connolly Vision are doing