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“Disappointed Business Class Passenger”

written by on 16/05/2012

On a recent Business class flight to Australia the preferential treatment was at times non existant with no control being taken to differentiate between First/Business class and economy although the staff at the gate had announced otherwise. (Having to be bussed from gate to plane). The onboard is beginning to look 'tired' with in flight meal choice being unavailable for both my wife and myself, one was found and then served cold. Request for additional serving of cheese was only available on a 'biased' nature. The return flight at Hong Kong staff allowed economy passengers to queue in the First/Business boarding line ahead of those holding First/Business passes. Customer Services firstly ignored complaints and only responded uncaringly after a second complaint. The next visits to Australia will be on other airlines and I would recommend to others not to fly Cathay Pacific.