Written on: 14/05/2012
I had a great VAX machine that developed a fault at the very end of the warranty period, they sent me a replacement of a different machine.
The new machine has ripped holes in my carpet all over the house, it had been building up and I hadn't noticed.
They told me as it's out of warranty they will do nothing.
They told me even if it had been in warranty they would have done nothing.
They told me the damage was caused by not having it on the correct setting when I was using the attachments.
The instructions do not tell you which setting to put it on when using the attachments.
There is high carpet, low carpet and hard floor. We have a very flat pile carpet so I used low carpet.
They told me I should have put it on high carpet to use the attachments and that there is three warnings in the manual telling you they are not responsible to damage to hard flooring due to the ever-rotating brush.
I pointed out that nowhere did it mention any warnings about damage to carpet.
They told me that they didn't put that warning on as 'most people' use the high carpet setting.