Written on: 13/05/2012
After traveling to nearest GoOutdoors on more than one occasion only to find "deal items" non existent. Decided to re try after saying never again. Well nothing has changed still poor stock level on "deal items" renewed my discount card "just in case" only to find that the next time I came to use it the sales assistant hadn't renewed it on the system! Manager was most un-helpful "you need to get a new card" even though I had a receipt for goods purchased and returned that day showing card was OK.
Yep I didn't bother renewing card or purchasing the items I was going to.
Not just a lost sale but a lost customer.