Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
1545250

Why are you reporting this review?

★☆☆☆☆
WRITE A REVIEW

“the worst people i have ever encountered!”

Written on: 13/05/2012

Their customer service is disgraceful, i cannot get through to the correct team and the automated messages just send me round in circles and when i finally get transfered to the correct department i have to wait 20 minutes on hold. All i want to do is transfer my old mobile number to their contract but they require 2 working days to do this (that i later learned from T-mobile) but all i hear is that my PAC code has expired every time i call them. I then ring back and forth between t-mobile and vodafone for 3 hours trying to sort it out where I'm eventually told that their office hours are up and i need to call back tomorrow. In the end i was reduced to tears and it was the worst customer service i've ever encountered by anyone, t-mobile couldn't have been more helpful but vodafone did not want to help at all.

Visit vodafone.co.uk