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“Absolutely shocking!!”

written by on 12/05/2012

I had joined my local Esporta gym (Humberston Country Club) as I was told and states in the contract I signed that I could use any of the other gyms owned by Esporta around the country. As I'm a contractor who works all over the country I thought this was a fantastic addition to have. I used the gym for several years until it was bought out by Virgin, who told me I could now only use my own gym, the one I joined in the first place. I told them that it was in my contract I could use all other gyms and they said that was never the case. So I cancelled as I was only able to used my own gym a few days a month. They then told me I had to pay 3months worth of membership as it was in the contract. I refused and cancelled my direct-debit as it was a breach in contract. After 2 months I recieved a phone call from the membership manager at my local gym who asked why I was cancelling. I said I could no longer use the facilities at the other gyms owned by Esporta. She said that I COULD use the other gyms and the information I was given was wrong. I was actually over the moon at hearing this news. She said I all I had to do was pay for the last 2 months and I could use their facilities again. I told her I refuse to pay money for a gym that I couldn't use due to their incorrect information. She then got nasty and said it is in my contract to give 3months notice if I want to cancel and I must still pay during that period. I've now got debt collectors hassling me for 3 months money as I didn't give them notice and I am still refusing to pay. Please do not fall into the same problems and stay well clear of Esporta and Virgin.