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“Sent wrong item, then having to wait, wait, wait,...”

Written on: 09/05/2012

We ordered a black sofa, and black snuggle chair from the Gillingham store in February 2012, They arrived in April, but the snuggle chair arrived in (brown) spoke to Store who said the manufacturer had made the mistake, and that the chair would have to be made, which could take up to 5 weeks again.
5 weeks later we contacted store only to be told after chasing the Manager all day, that the chair had not been made, and we were to wait a further 5 weeks.
Trying to speak to someone in Paul Simon who cares, is impossible. They only deal with complaints through e-mail, then they write back to you and state it will take ten days to look in to the issues raised.
My advice is stay clear.