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“expectations not met”

Written on: 09/05/2012

the car was provided clean and tidy, and I was not charged anything more than previously agreed. For this I give 2 stars instead of the 0 I would like to give otherwise. The good points end there.

Icelanders speak better English than most English people, so there was no language barrier, however I was given 3 different and contradictory explanations about what was going to happen when I handed over my credit card for verification of the 2000 euro excess. For the avoidance of doubt, what happens is that an authorisation hold for that amount is applied to the card meaning that much is taken off your credit limit but not actually charged. A week after I returned the car and came home this authorisation dropped off my account, which is far too long.

When I actually returned the car, the youth that looked over the car noted "new damage" and cited things that simply couldn't have been true, and which I couldn't see myself with 20/20 vision. Arguing with him was totally fruitless, especially as he knew I had a flight to catch so couldn't hang around to settle the matter with someone with more authority. He said I would just have to "wait and see" what they charged to my card, then called his colleague over to take me to the airport, and walked off. To be honest this felt completely routine, and I now suspect that they do this as a matter of course to all customers as part of their business model.

I worried for two weeks and nothing was charged to my card so I eventually stopped waiting for it to happen. No word from them or confirmation that the car was ok as I was promised.