Written on: 08/05/2012 by brouette (2 reviews written)
This company Toys R Us have ignored completely all complaints made to them.
By ignored I mean that they have not even acknowledged receipt of a complaint despite definitely having received them.
The company they employed to deliver the toy is called DPD.
This company delivered the toy on the one day they had agreed NOT to deliver it.
They delivered it to the wrong person
They delivered it to the wrong address.
They delivered it to the wrong village.
They delivered it to the wrong postcode.
They delivered it to the wrong county.
Neither DPD nor more worryingly Toys R Us have apologised even - never mind giving a satisfactory explanation
Both Toys R Us and DPD are useless and irresposable my advice is dont use either of them.