Written on: 05/05/2012
My husband signed up for a free trial and tried to cancel his membership before the end of the trial by email. He followed the Credit Expert cancellation procedure (they are very specific about this on their website) to the letter, but it seems impossible to do this by email. None of the email addresses given on their website or elsewhere seem to work. In my view this amounts to sharp practice. I wonder whether it might be worth reporting them to Trading Standards. Avoid at all costs!!