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“Worst experience ever! Never again”

Written on: 05/05/2012 by X4dow

As a regular tesco delivery shopper i decided to have a go at ASDA. I live in Ipswich and ordered a 250£ shopping list online. It all started with a morning call saying that their van broken down from Colchester's ASDA to Ipswich (there are 2 huge ASDA in Ipswich). That fair enough, they told me that would be returned and would come in another van between 4 and 5pm. At 5.45 my goods arrive in a private car (non refrigerated) by a very polite driver that admitted not being insured to drive his car as a business/delivery of goods.
As we get most of our items we realize that is a huge portion of items missing (mostly frozen items) and the driver said the there is nothing to sign that he just delivers and if we have problems we have to call the number on the invoice.
We go through what we received. All chilled meats were warm, bananas were black, most foods were in their use by date, salad was moldy and all frozen items missing + some chilled ones.
We rang the number on the delivery note and we've been told that the manager would ring us back that evening. It never happened. I had to ring their costumer service again (another long 40p/min call) where i was then told that the missing items would be delivered at 5-7pm today. I complained about the delivered being out of date/moldy and warm meat and they told me that the driver cant go before we check all the stock and we're happy with it and that we could send it all back ( as opposite to what the driver told us), the answer to the driver admitting that he wasnt insured to drive his private car as a food delivery van was "Rubish!" and followed by "all our drivers are insured to drive any car as a business vehicle, including their private cards" (Which is a lie) and that " we can delivered chilled products without a refrigerated vehicle if it takes less than 30 min" (which is another lie) and surely they cant deliver multiple orders from Colchester to Ipswich within 30 minutes as the driver took at least 20min driving from Colchester to Ipswich plus 15min dropping everything in my house and he had extra orders in his car to deliver(full packed hatchback).

From bad costumer service, out of date food, moldy, missing items, uninsured drivers, no refrigerated van to lies, I would NOT recommend Online ASDA Delivery to anyone.

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