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“Poor Customer Service In Local Branch”

Written on: 30/04/2012

Nationwide is not awful, but there is a lot of room for improvement. For such a large company, some of the staff in the branch come across as frequently unprofessional. I discovered that at my local branch, most of the staff are part time, and I really get the impression that they just don't care about the job. Cashiers are often petulant and reluctant to do more than the absolute minimum. In addition, the staff turnover at my local branch is massive. I have since moved to HSBC and have been so happy I did this. I really feel like a customer and the HSBC branch staff are more than happy to have a chat with me about any queries that I may have.