Written on: 11/08/2009
I agree with the level (or non level) of customer service that Samsung displays. I bought a $3,000 fridge back in February, top of the line bottom freezer, French door, blah blah blah. Got the product home and everything was great for about the first 5-6 months. Then a noise appeared a whining noise, building pressure and then it would release. I went to Samsung's online customer service followed procedure and they initiated a service call to my house. The tech that came out stated that the compressor and some plastic valve needed to be replaced however the parts are on National back order. 2 days later the service center (Mr. Appliance) called me to state that Samsung told them not to replace the parts and that everything was within specs...?????? EVERYTHING IS WITHIN SPECS????? This noise did not happen when I first plugged the unit in. I believe that Samsung has a RECALL on there hands that they are trying to cover up and not have that expense. I have been on the phone multiple times with "so called" managers/supervisors and all I here is "NO". Samsung in my eyes has THE WORST customer service of any business I have ever had to deal with. They are a big huge joke and I will NEVER purchase another product from them based on this experience. I do have a Samsung TV that I am very happy with, but again I have not had to contact customer service until now. My hat is off to Samsung on delivering the WORST CUSTOMER SERVICE IN THE INDUSTRY!!! And for making me a NON_SAMSUNG CUSTOMER FOR LIFE.
To this date my fridge is still not fixed as they deem it "within specs" and I am still fighting them on almost a twice a week basis. My next step is to put a report on the BBB as to their service and the lack of follow through on their warranty. In fact one of the "supervisors" I spoke with told me there was nothing I could do since this was Samsungs warranty.... Doesn't that make you feel warm and fuzzy? Anyway I will try to give an update as to my progress (I doubt I will get anywhere).