Written on: 26/04/2012
After speaking with 2 agencies in the Toronto area we decided to go with The National Pardon Centre even though they seemed to be the most expensive, believing that they were more professional and had better status. Unfortunately there are a bunch of girls working there that simply put your material together & type off the forms and put the application together. Communication was a bit of an issue. Unfortunately I had paid them in full up front. When we went to Homeland Security to hand in our waiver applications, we were advised that we do not require them. We were advised by the USA customs officer that if it was him he would hire a lawyer to get the money back from the National Pardon Centre. The officer used the term a "ripoff". Another officer advised us that the agency did not have up to date information on the process at the Toronto airport. He further stated that all the forms are on-line and hinted at why we would go through an agency. When I relayed the information back to National Pardon Centre they were unwilling to refund or reimburse any amount. In fact one person from the National Pardon Centre made false allegations that could have serious consequences for us after we discussed our disappointment with them. He stated that we overstayed in the United States and that we had previously applied for a waiver through another agency both untrue. This was most SHOCKING!! To what length will they go. I do not recommend them at all and would like to warn any one considering their services.