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“Changes, changes, and more changes... ”

Written on: 26/04/2012 by gladgutt (1 review written)

This company has undergone so many changes it's only the name that now resembles the service I signed up for some years ago.

Changes always meant tracks getting more and more expensive, and their great redownload option became impossible, replacing it with a repurchase option - all under the guise of offering more of main stream labels. Or so they say. But where are these big labels. I never found them.

Over the years I have a spent a small fortune buying music from eMusic, hundreds of albums amounting to thousands of tracks - all exciting and high quality recordings released on good (albeit lesser known) labels.

An all-time low was reached when the download manager they provide refused to download the albums I'd purchased; trying to regain all the tracks the DLM hadn't downloaded, the not downloaded tracks not refused to respond to the re-download prompt. I wrote to customer service several times over, but my efforts proved to be useless: all their replies were similar and consistently regurgitations boiling down to "...the artist needs to be paid, so you pay us." But several times over for the same track - even a track you haven't received in the first place??

It's crazy and illegal. Full stop.

I have put my accout on hold; however, I'm in a qaundry because I have close to 150 tracks I have paid for but not been able to download becasue the download manager they provide refused to download them!

Furthermore, if I cancel my account I lose the access to the archives of albums and audibooks purchased over the years, many of which have disappeared on broken computers. There was a time I could go into my archive at eMusic and retrieve the music I'd lost - at no cost. It was marvellous! Not anymore! The new prompt is: Do you want to re-purchase xxxxxx?

Emusic sucks you dry. If you forget to use your monthly quota on your subscription, the take your money and leave you with nothing - in other words you can't accrue credits. What looks attractive, even cheap initially, may prove to be the most expensive deals you've ever made purchasing music. That's been the case for me.

Conclusion: eMusic has little, if any, loyalty to its customers. My advice is to stay well away from these gangsters. Blinded by generating revenue eMusic has become all smoke and mirrors taking your money, delivering little, an frequently nothing, in return.

eMusic is simply TERRIBLE.

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