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“Final bill after switching”

written by jassyblue on 25/04/2012

I had been with EDF since I purchased my house some four years ago and have no complaints about that service whatsoever. What stunned me was after switching to an alternative supplier who could provide a service if only pence cheaper, I was amazed to get a final bill from EDF showing that I owed them £143! When you consider that I'm on a prepayment meter, I couldn't understand how I could owe them anything! After ringing them, and spending some 12 to 15 minutes on their hold line, was told that this was an error in the final reading! What final reading? I'm on prepay! Admittedly the lady on the phone was very helpful and said she would sort the problem out, but what would happen if an elderly person received such a bill? They would probably think they should pay it.