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“reserve online - but no stock ! go outdoors!”

Written on: 24/04/2012

You know when a company cares, they take on board your statements\feelings. When a company offers reserve your item and collect it - you would trust they use a method of real time stock - sadly not go outdoors. Its not the customer they focus on but if, when, how - they are opening more stores but my local store is over 50 miles away, having searched for an instock item only to get a call to say - no stock, can't find it some 5 hours after reserve was made. I complain - and nope I get a poor standard response of no 'real time' stock - so I question, Why offer a service that you cannot deliver? No response, so I get angry and comment closed with that's what we do and that's that - in a lot mre words - am I happy 'no' would I recommend 'no' if customers order and reserve online - they want that item - not bid, not try, they want it - maybe we are spoilt with Argos who get it right, boo hiss go outdoors - you don't care about customers, 4 customer service contacts show me that !