Written on: 22/04/2012
Hotspring Spas, sold by Hotspring.co.uk, hottubbarn.co.uk and hottubassist.co.uk (are the new names after they rolled over all their suppliers) These companies are all the same people !!!
Save your money, even though the hot tubs are fine when you buy them, give it time, and the level of service from these companies drop off to downright rude. My parents purchased a hot tub from the Chelmsford shop, almost some 12 years ago. Initially the tub was good, but as soon as there was a problem hotsprings became very unhelpful, and even recently, Trevor from hottubbarn wouldnt even forfil a service when they had taken the money from my parents! We had to go to court to get a replacement lid, which we got, but the bad taste in my parents mouths has gone to far, the hot tub will be scrapped, and a different make will be chosen.
If we had known the level of service these outfits offer, we would never have purchased a Watkins hot tub!!!! We have tried to notify Watkins in the US, but have yet to hear anything!!! Save your money, buy a different hot tub!!!