Written on: 21/04/2012
BEWARE RIP OFF PLAY.COM
I have just brought 3 DVDS from PLAY.COM all arrived separately on checking the delivery note I noticed I have been charged A £3.00 service charge it states that the charge is put on the product price thus they are hiding it.
There is no mention of this charge on the site or throughout the checkout process, you only find out when your good's arrive that you have paid this fee I had 3 DVDs on one order as I stated above, and and have been charged a total of £9.00 service charge without my knowledge or permission a very dishonest thing to do.
I have contacted play about this and the person I spoke didn't have clue what the charge is for,she suggested customs charge until I reminded her that Play offer free delivery on everything.