Written on: 18/04/2012 by SuperiorCondoms
We spent a lot of time deciding which web hosting to go with, and in the end we chose EKM. We have had so many little problems, which have caused me a lot of wasted time and energy. Every time called them on chat, the chat window had to be displayed - if it was in the background, you never knew when (normally after 5-7 minutes) they would respond. More often that not, I would forget, and the chat automatically closed. They took several minutes to respond to each line of chat.
Email responses get answered in 24-48 hours. For a web company I think this is pathetic - 4 hours should be their target. We have requested some very simple changes to their software time and time again but they keep saying they are working on it. One good example is German customers addresses - quite a lot of these have german language characters in them - EKM doesnt pick these characters up - instead replaces them with TWO random other characters - thus leaving me having to second guess what the actual address is I have to send my products to.
We had a huge drama with Paypal too - it too EKM weeks to fix that - their server was providing the wrong info to paypal, but they never admitted it, and would not entertain refunding us for a few months fees even though clients couldnt complete their transactions through paypal (credit cards were ok).
Seriously disappointed and plan to leave as soon as we are in a better position to do so. A cheap option for those who want something inbetween amateur and professional.