Written on: 17/04/2012
Office staff is so rude and un professional. Dont know how to speak to customers. Un educated office staff on work permit. No polite and not helpful. Need a proper training and way of speaking to the customers.
Tours was excelent . coach was very basic. seats was not going full back. was not luxury coach. only one tv , people on the back seats cant see tv. Carryng bags was not hanging with seats. Drivers were very nice. Darren and Michael. Very friendly and helpful. Tour Guide Deanshaw Billmoria was great and excelent. Friendly and orgoinise. Time keeping was great. Hotel location was so nice. No tea in the room no double bed in the room. twins bed in every room. Dinner first two days was so nice in central hotel resturant in engelburg. Dinner on last night in Zurich was no good at all. Mahrani restueant is no good at all. No good food. Very basic and un cooked meal.
For that long jurney should have a luxury coach not basic coach. Deanshaw is good guy and he respect all the customers and help them all the way. Multi talent guide with lots of sense of humar. Great tour all around. Nice locations and cover all the area but you have to pay all the time for extra stuff. Only basic things enclude in the pacakage like hotle and coach.