Written on: 15/04/2012 by rustyteargas
Got there, waited 40 mins in the cold with 4 children. No attempt to manage the queue, got to the front, there was one lad on the phone and serving at the same time. Spoke to a 'manager' and expressed my disappointment, she stood doing NOTHING. Her only response was to say have you registered. NO! We had phoned and NO mention was made of this. So then we registered and managed to persuade them NOT to send us to the back of the queue and got in at 1pm.
then sat in the freezing cold 'parents area' for 3.5hrs. A miserable experience.
Overall, great for the kids, but we lost 1 hr of scootering whilst they let us stand outside and the lazy manageress did nothing. So we got in at 1.00pm, having arrived at 11.50am for a 12pm start. Guess what, at 4.30pm they couldnt tell the kids to get out any quicker.
For parents and customer service, SHOCKING. Wont be going back.