Written on: 12/04/2012
Hello there, I'd like to share two stories about Vodafone, and perhaps prevent folks from making the same mistake I did. I was a student in the UK for one year, and signed a one year contract with Vodafone while there. Call quality and network connectivity were certainly not great, but it was a low charge per month for one year.
Or so I thought. The contract expired in October, but I only recently learned (in April) that my UK bank account was being billed for the past 7 months after the contract had ended. It was only then (once I called from overseas) that I was told that I was required to call and terminate the contract (although one year had clearly already passed). I was never told that I would have to terminate the contract in this way, but was just informed by customer service that this was in the fine print of the terms and conditions of the contract I signed. Perhaps it is my fault for not looking more closely, but expecting a one year contract to terminate after one year does not strike me as an unreasonable assumption.
A second story: as a student, I put down a 120 pound deposit on the plan, which I was told would be refunded to me after 6 clear payments. After 9 months, I never received the refund and had to call them and request it back. They apologized for this oversight, but I really do find this unacceptable for a business to do.